Return Policy

At Vogwlixhrax, we take pride in the quality and freshness of our floral arrangements and botanical creations. We understand that the perishable nature of flowers presents unique considerations for returns and refunds. This policy outlines our approach to ensuring your complete satisfaction.

Product-Specific Policies

Fresh Floral Arrangements

As fresh flowers are perishable living products, we have specific policies regarding their return and replacement:

• Quality Issues: If you're not satisfied with the quality of flowers upon delivery, contact us within 24 hours with photos documenting the condition.
• Design Variations: As each arrangement is handcrafted, minor variations in design may occur due to seasonal availability. These variations are not considered defects.
• Flower Lifespan: While we select flowers for optimal freshness, we cannot guarantee a specific lifespan beyond 3 days as this depends on environmental conditions.
• Resolution Options: For valid quality concerns, we may offer a replacement arrangement, store credit, or partial/full refund at our discretion.

Permanent Botanical Products

For preserved or artificial floral products:

• Return Period: Returns accepted within 7 days of delivery for manufacturing defects only.
• Condition: Products must be in original condition, unused, and with original packaging.
• Return Shipping: Customer is responsible for return shipping costs unless the item is defective.

Workshops & Classes

Our workshop and class booking policy:

• Cancellations: Full refund with 48+ hours notice; 50% refund with 24-48 hours notice; no refund with less than 24 hours notice.
• Rescheduling: One-time rescheduling available with 24+ hours notice, subject to availability.
• Workshop Materials: Materials provided during workshops cannot be returned.

Custom & Event Orders

For wedding, event, and custom orders:

• Deposits: 50% deposit required to secure date and begin design process; deposits are non-refundable.
• Cancellations:
  • 60+ days before event: 50% refund of any payments beyond deposit
  • 30-59 days before event: 25% refund of any payments beyond deposit
  • 0-29 days before event: No refund
• Order Changes: Major design changes must be requested at least 14 days before the event and may incur additional fees.

Return Process

If you need to report an issue with your order, please follow these steps:

Refund Processing

When a refund is approved:

• Credit card payments will be refunded to the original card used for purchase within 3-5 business days.
• Other payment methods will be refunded by store credit or other appropriate means.
• Shipping charges are non-refundable except in cases where we delivered an incorrect item.

Exceptions & Special Circumstances

We recognize that special circumstances may arise, and we evaluate these on a case-by-case basis. Our goal is to ensure your satisfaction while maintaining fair business practices.

Please note:

• Extreme weather conditions may affect flower delivery and lifespan; these natural factors are beyond our control.
• Custom orders created to your specifications cannot be returned unless there is a significant deviation from the agreed design.
• Gift recipients should contact the gift giver for return inquiries, as refunds are processed to the original purchaser.